Frequently Asked Questions

Eomly is a commerce and payments platform that lets you sell products through WhatsApp and an online marketplace, accept payments globally, send money across borders, and manage your business — all from one dashboard.

When a customer buys your product or pays your invoice, the funds land in your Eomly wallet. From there you can withdraw to your bank account, mobile money wallet, or keep the balance for future transactions. Payouts are processed within 1–3 business days depending on your withdrawal method and country.

Yes. The Eomly Marketplace supports both physical and digital products. You can list items with images, descriptions, pricing, and inventory. Digital products are delivered automatically after purchase, and physical products integrate with our shipping tracking system.

Eomly is built for global commerce. We currently support payments and payouts across 30+ countries, with a strong presence in African markets and expanding coverage worldwide. Our FX engine handles currency conversion automatically so buyers and sellers can transact across borders seamlessly.

Eomly Send lets you send money from the US, UK, Canada, or Europe to 30+ African countries — with mobile money delivery in under 5 minutes. You can also transfer between African countries, top up airtime and data, request money from family abroad, and create fundraising campaigns. It's built for the diaspora and anyone who moves money across borders regularly.

Eomly syncs your product catalog directly to WhatsApp Business, so customers can browse and order through chat. You manage everything — orders, payments, and fulfillment — from your Eomly dashboard. It turns WhatsApp into a full storefront without needing a website.

No. We believe in transparent pricing. All fees are shown upfront before you confirm any transaction. Our Pricing page breaks down every fee structure by product — payments, marketplace, FX, shipping, transfers, and gift cards. No surprises.

Withdrawal times depend on the method and destination. Mobile money withdrawals are typically processed within minutes to a few hours. Bank transfers take 1–3 business days. We're always working to make this faster.

Absolutely. We use bank-grade encryption for all data in transit and at rest. Funds are held securely and all transactions go through fraud monitoring. We also support two-factor authentication and real-time login alerts to protect your account.

No. Individuals, freelancers, and small businesses can all sign up and start using Eomly. If you're running a larger operation, you'll complete a simple verification process that helps us comply with financial regulations and keep the platform safe for everyone.

Customers can pay using mobile money (M-Pesa, MTN MoMo, Airtel Money, and more), debit/credit cards, bank transfers, and Eomly wallet balance. We're continuously adding new payment methods to give your customers the most convenient options.